Policies

Payment

Reserving your session will require a 50% deposit paid through our online booking system.  The remainder is due at the time of service and can be paid by cash, check, credit card or Venmo.

Tipping is welcome and can also be paid by cash, check, credit card or Venmo at your appointment.  A gratuity of 20% of the cost of your service is suggested.

We aim to serve the wellness needs of the community while also operating a successful and sustainable business, so we will consider reduced payment amounts on a case by case basis.  If you are in need of sliding scale financial options, please contact Abby.

Refunds, Cancellations & Rescheduling

If your practitioner cancels your session, or if you cancel with at least 24 hours advance notice, you will receive a complete refund.  If you cancel with less than 24 hours notice, your deposit will not be refunded.

Your session will be cancelled if you have not arrived within 15 minutes of your scheduled appointment and your deposit will not be refunded.

No refunds will be provided for gift certificates.

Client & Practitioner Conduct

All client information is confidential.

Although massage therapy can be very therapeutic, relaxing and reduce muscular tension, it is not a suitable substitute for a medical examination, diagnosis or treatment.


Any sexual remarks or advances will terminate your session and the client will be responsible for full payment of the scheduled treatment.


Massage therapy should not be performed on persons with certain medical conditions, and clients will certify that they have truthfully answered all the questions pertaining to medical conditions before treatment.  

Client Intake Forms

All client information is kept confidential.

Please complete the appropriate form below, based on the type of session you are booking.  You will also be sent a link to the form you need when you book your appointment.

You should fill out a form...

  • if is this your first visit to Serenity Spa

  • if it's been a year since your last visit

  • if you need to update your information

  • if you're not sure you've filled it out previously

  • if you're scheduling a new type of session

When in doubt, fill it out.  Thank you!